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About Us

The TK Outlet Store is the place where you will find a selection of clearance TK products available at discounted prices.

TK Hockey (UK) Ltd
Unit 8, Castle Gate Business Park
Old Sarum
Salisbury
Wiltshire
SP4 6QX

T: +44 (0)1722 326595

E: outletstore@tkhockey.co.uk

 

Returns Policy

We're sure you'll be happy with any purchase you make from us, however, you may return any items for a full refund as long as it is returned to us within 14 days from the date of despatch.

Any items must be returned in an unused/unworn condition, in their original packaging and with all additional labels and tags intact. We reserve the right to refuse a refund if these conditions are not met. We cannot refund/exchange any items that have been personalised.

Please be aware that TK Hockey (UK) Ltd will not cover any return carriage costs, unless the product is clearly faulty or has been sent as a result of our error (you received an incorrect or defective item, etc.). Any garments ordered that are not the correct size, please be aware that you are responsible for the return carriage charges. If you wish to exhange an item(s) for a different size you will be required to cover this further carriage cost.

If you would like to return an item, we will refund you within 21 days of the day that we email you to confirm that you are entitled for a refund. Please note, this is provided that the product returned is received back to us within the 14 day returns period or is faulty.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Do not return your item until you have received confirmation from us.

You need to follow all steps and print your Returns form. Enclose the returns form with product(s) and package up securely. If you cannot print the return form, please include a note stating your order number, return ID, name, contact details, reason for return and whether you want a refund or an exchange. Without these details we will not be able to deal with your return.

Please send your parcel to the following address:

Outlet Store
TK Hockey (UK) Ltd
Unit 8, Castle Gate Business Park
Old Sarum
Salisbury
Wiltshire
SP4 6QX

We recommend returning items via a 'signed for' service to ensure that your parcel reaches us.

Shipping

Shipping is free on all orders, provided that the delivery address is UK mainland (excluding Scottish Highlands, Isle of Man and Channel Islands.)

Details of additional charges can be found below:

Scottish Highlands and Islands –  Shipping will be charged at £15.95

Channel Islands & Isle of Man –  Shipping will be charged at £15.95

Northern Ireland –  Shipping will be charged at £15.95

Republic of Ireland –  Shipping will be charged at £15.95

We can despatch orders to other destinations, but please contact us for confirmation on cost.

All deliveries will require a signature upon delivery, so please enter a suitable delivery address to ensure that you receive your order promptly.